Last Updated: [11-8-2025]
At Cozygue, we strive to provide you with premium-quality streetwear that you’ll love. However, if for any reason you are not fully satisfied with your purchase, our Return & Refund Policy ensures a smooth and transparent process.
1. Eligibility for Returns
You may request a return if:
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The item is unused, unworn, unwashed, and in its original packaging with tags attached.
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The request is made within 7 days of delivery.
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You have proof of purchase (order confirmation email or receipt).
2. Non-Returnable Items
The following items are not eligible for return:
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Customized or personalized products.
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Items marked as “Final Sale” or “Clearance.”
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Products damaged due to improper use or handling.
3. Return Process
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Contact us at [support@cozygue.com] within the return period.
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Provide your order number, item details, and reason for return.
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Once approved, we will share the return shipping address.
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Ship the item back to us using a trackable courier service.
Note: Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong or defective item).
4. Refund Process
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 5–7 business days to your original payment method.
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Shipping fees (if applicable) are non-refundable.
5. Exchanges
We only replace items if they are defective, damaged, or the wrong size. Contact us for an exchange request.
6. Damaged or Wrong Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos, and we will arrange for a replacement or refund.
7. Contact Information
For returns, refunds, or any queries, please reach us at:
📧 Email: support@cozygue.com
📞 Phone: +91 93474 81161